Refund policy

JOYKNIT.CA Return & Refund Policy

We hope your JOYKNIT socks bring a little joy to every step. If your purchase isn’t quite right, please contact us—we’re happy to help.

  1. Return Window

For purchases made directly through JOYKNIT.CA, you may request a return within 30 days of receiving your order.

To start a return, email info@joyknit.ca with your order number and the items you wish to return. Please wait for our return instructions and return address before shipping anything back. Approved returns must be shipped within 14 days of approval.

  1. Return Conditions

For change-of-mind returns, socks must be:

• Unworn, unwashed and not tried on.
• In their original condition, with all original tags and packaging intact.
• Free from stains, odours, pet hair and damage.

For hygiene reasons, we cannot accept change-of-mind returns of socks that have been tried on or worn. Opening the outer shipping package does not, by itself, make an item ineligible for return.

Multipacks and gift sets must be returned complete, with every item meeting these conditions. Please provide an order number or other proof of purchase.

  1. Final Sale Items

Items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns or exchanges. A discount alone does not make an item final sale.

These restrictions do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods.

  1. Return Shipping

For change-of-mind returns, including a change in your preferred size, colour or style, you are responsible for return shipping costs. Original shipping charges are non-refundable for these returns.

We do not charge a restocking fee or deduct the cost of originally free shipping from your refund.

We recommend using a tracked shipping service and keeping your proof of postage.

  1. Damaged, Faulty or Incorrect Items

If your order arrives damaged, contains an incorrect item, or you discover a fault, please email info@joyknit.ca as soon as reasonably possible. Include your order number, a description of the issue and, where practical, clear photos.

We will review the issue and arrange an appropriate replacement or refund. If we require the item to be returned, we will provide a prepaid return label or arrange reimbursement of reasonable return postage in advance. You will not be responsible for shipping costs required to correct our error or a confirmed product fault.

The change-of-mind deadline, hygiene conditions and final sale exclusions do not override your applicable statutory rights.

  1. Refunds

We will inspect returned items and notify you of the outcome. For eligible returns, we will issue your refund to the original payment method within 10 business days of receiving the return, or sooner where required by law.

The refund will include the amount actually paid for the returned items, after discounts, plus applicable taxes. Shipping refunds will be handled as described above or as required by law.

Your bank or payment provider may require additional time to post the refund.

  1. Exchanges

For a different size, colour or design, please request a return and place a new order. New orders are subject to availability and the shipping charges shown at checkout.

For faulty or incorrect items, please contact us before placing another order so we can arrange a suitable resolution.

  1. Your Consumer Rights

This policy describes our voluntary change-of-mind return offer. Nothing in it excludes or limits any cancellation, refund, warranty or other rights you have under applicable consumer protection laws. Where those laws provide additional rights, they take precedence.

Contact us: info@joyknit.ca